In the competitive world of service, being a good banking frontliner is the key to winning customers' hearts. According to the EKRUT media website, they are representatives of the company to the public, who will carry a great responsibility in creating a satisfying experience for each customer. There are 2 professions for banking frontliners in Mutual+, namely as tellers and customer service. In this article, we will discuss those that can help you become an exceptional banking frontliner.
1. Frontliner duties and responsibilities
Frontliners have several duties and their main responsibility is to serve customers directly. Here are some of the duties and responsibilities commonly performed by frontliners in banking:
a) Serving customers: Providing friendly and professional service to customers who come to the bank to conduct banking transactions such as deposits, withdrawals and fund transfers.
b) Provide information: Provide clear and accurate information about available banking products and services, including applicable terms and conditions.
c) Opening a new account: Assist customers who wish to open a new account by explaining the necessary procedures and requirements.
d) Handling complaints: Respond to customer complaints and inquiries quickly and effectively, and find satisfactory solutions for customers.
e) Product promotion: Informing customers of new banking products and services and trying to increase sales of banking products.
f) Ensuring security: Ensuring the security of banking transactions and following security procedures set by the bank.
2. Tips needed as a frontliner
There are several tips needed as a frontliner to help carry out your duties and responsibilities more optimally, as follows:
a) Strong communication skills: Frontliners must have good communication skills, including the ability to listen well and speak clearly.
b) Extensive knowledge: The frontliner must have a good knowledge of understanding the banking products and services offered by the bank and be able to explain well to the customer.
c) Empathy: Frontliners must have the ability to understand and feel the feelings of customer needs. You must be empathetic and care about customer problems or concerns.
d) Patience: Sometimes, clients may also be frustrating or difficult to deal with. Frontliners must have patience and remain calm in difficult situations.
e) Responsive and creative thinking: Frontliners must be responsive to customer needs and respond quickly. You must be ready to help clients with their questions or problems without delay. In dealing with complex problems or situations, you must also be able to think creatively to find effective solutions.
f) Time management: The banking frontliner must be able to manage time well to complete his tasks in efficient time.
g) Ability to maintain trust and confidentiality: Frontliners must be able to build and maintain customer trust by providing consistent and high-quality services. Then, maintain the confidentiality of customer information and sensitive banking data in accordance with banking policies and regulations.
h) Master banking technology: Keep updating knowledge about banking technology and digital banking applications to assist customers in transactions and other banking services.
That's a variety of information about banking frontliners. As a profession that directly faces customers, frontliners are the frontline in representing the company, which will be the first to interact with customers. Are you interested in a career in this field? That's right, for those of you who are looking for frontliner vacancies or other positions, you can check at MUTUAL+ https://bit.ly/3SM2X7O . After that, you can send the latest CV, one of which is via emai lamaran@mutualplus.co.id.
Source:
Mengenal Apa itu Frontliner? Pengertian, Skill-set, Hingga 10 Syaratnya (ekrut.com)